Terms & Conditions
Effective Date: 23 September 2026
Version: 2026.09.23
These Terms and Conditions (“Terms”) govern the provision of professional, consultancy, business development, market entry, company registration, administrative support, licensing, visa, residency, and related services (“Services”) provided by Al-Assad Al-Mithaly Trading LLC., Commercial Registration No. 1436572, registered in the Sultanate of Oman (“Company,” “Service Provider,” “we,” “our,” or “us”).
These Terms apply to any individual, investor, company, organization, or other client receiving Services from us (“Client,” “you,” or “your”).
By accepting a quotation or proposal, making payment against an invoice, signing a service agreement, submitting documents for processing, or otherwise instructing us to commence Services, the Client acknowledges and accepts these Terms.
Where a quotation, proposal, invoice, or separate written agreement contains specific terms applicable to a particular engagement, those specific terms shall be read together with these Terms.
1. Scope of Services
The Company provides professional services including, but not limited to:
• Business and management consultancy
• Market research and market entry support
• Business development and strategic advisory
• Company registration and establishment support in Oman
• Investment and commercial licensing coordination
• Business immigration and residency-related administrative support
• Business plan coordination and preparation support
• Government application processing and follow-up
• Other professional and administrative services agreed with the Client
The exact scope of each engagement, including deliverables, fees, payment terms, estimated timelines, and any specific exclusions, shall be stated in the relevant quotation, proposal, invoice, or service agreement.
Any material change to the agreed scope may require additional fees and/or revised timelines and should be confirmed between the parties.
2. Professional Standard of Service
The Company undertakes to perform the agreed Services with reasonable professional care, diligence, and proper follow-up in accordance with the nature of the engagement.
Our obligation relates to the proper performance of the Services agreed with the Client and does not constitute a guarantee of a specific commercial, financial, regulatory, immigration, licensing, or governmental outcome.
Advice, recommendations, estimates, and business information provided by the Company are based on the information available at the time and may be affected by changes in market conditions, regulations, government policies, or other external factors.
Special Terms for Company Registration, Licensing & Residency Services
The following provisions apply specifically where the Client engages the Company for company registration, investment licensing, commercial licensing, work permit, visa, residency, Resident ID, or related governmental and administrative services in the Sultanate of Oman.
3. Role of the Service Provider
Depending on the agreed package, the Company's services may include:
• Reviewing documents required from investors, shareholders, partners, managers, or applicants
• Assisting with completion and preparation of required documentation
• Coordinating identity verification procedures
• Assisting with the selection of appropriate business activities and activity codes
• Preparing, submitting, coordinating, and following up applications with relevant government authorities and organizations
• Coordinating Business Plan preparation through an appropriate consultant where required
• Assisting with investment license and other licensing applications
• Coordinating and following up work permit and visa applications
• Assisting and guiding the Client through required medical examination procedures
• Assisting with residency and Oman Resident ID application procedures
• Providing administrative coordination and follow-up throughout the agreed registration process
The Company acts as a professional facilitator, coordinator, and service provider and is not the authority responsible for issuing governmental registrations, licenses, permits, visas, work permits, residency approvals, or Resident ID Cards.
4. Government Approvals and No Guarantee of Approval
All Commercial Registrations, investment licenses, commercial licenses, municipal approvals, permits, work permits, visas, residency approvals, Resident ID Cards, and other governmental registrations or authorizations are subject to the rules, requirements, assessment, discretion, and final approval of the relevant authorities in the Sultanate of Oman.
Accordingly, the Company cannot guarantee:
• Approval of any application
• Issuance of any license, permit, visa, work permit, or residency
• Approval of a specific business activity
• Approval of a particular investor, shareholder, manager, or employee
• A specific processing or approval timeframe
• The validity period granted by the relevant authority
• Continuation or renewal of any governmental approval
Payment of the Company's professional or service fees represents payment for the professional work, coordination, preparation, processing, and follow-up included in the agreed scope and shall not be interpreted as the purchase or guarantee of a governmental approval.
5. Governmental Decisions and Circumstances Beyond Our Control
The Company shall not be responsible for rejection, delay, suspension, additional requirements, or non-issuance of an application where such outcome results from a decision, requirement, policy, or action of a governmental authority or from circumstances beyond the Company's reasonable control.
Such circumstances may include, without limitation:
• Rejection or non-approval by a governmental authority
• Additional documentation or compliance requirements
• Changes in laws, regulations, policies, fees, procedures, or eligibility requirements
• Restrictions relating to nationality, profession, qualification, business activity, ownership structure, security clearance, or immigration eligibility
• Temporary suspension or modification of governmental systems or services
• Changes in the eligibility of an investor, shareholder, manager, or employee
• Requirements introduced after commencement of the process
• Processing delays by government authorities or approved third-party service providers
Nothing in this section shall exclude responsibility of the Company for failure to properly perform Services that are expressly within its own agreed scope and control.
6. Client Responsibilities
The Client is responsible for providing complete, accurate, genuine, valid, and up-to-date information and documents required for the Services.
The Client must promptly inform the Company of any change in circumstances or information that may affect an application.
Where required, the Client shall personally complete or attend procedures including:
• Identity verification
• Signatures or electronic approvals
• Medical examinations
• Biometric procedures
• Interviews
• Government appointments
• Submission of original documents
• Any other personal attendance required by the relevant authority
The Client is responsible for ensuring that all information and documents supplied to the Company are lawful, authentic, and accurate.
The Company shall not be responsible for delays, rejection, additional costs, or inability to continue an application resulting from inaccurate, incomplete, misleading, expired, invalid, or delayed information or documentation supplied by the Client.
7. Processing Times
Any processing time communicated by the Company is an estimate based on normal processing conditions at the time the estimate is given.
Government authorities and third-party service providers determine their own processing times, and such timelines may change without prior notice.
A delay caused by a government authority, regulatory body, external consultant, medical facility, or other third party shall not constitute a failure by the Company to perform its Services, provided that the Company continues to perform the agreed coordination and follow-up reasonably required within its scope.
8. Fees, Government Charges and Third-Party Costs
The Company's professional/service fees shall be specified in the applicable quotation, proposal, invoice, or agreement.
Where applicable, the total amount payable may consist of separate components including:
• Professional or service fees
• Government fees
• Licensing or registration fees
• Visa, work permit, or residency fees
• Medical examination fees
• Business Plan or external consultancy fees
• Translation, attestation, legalization, courier, or document processing fees
• Other third-party expenses
Government and third-party fees may change without prior notice. Any difference resulting from an official fee change shall be payable or refundable, as applicable, based on the actual amount charged.
Governmental and third-party amounts collected by the Company on behalf of the Client do not constitute a guarantee that the related application will be approved.
9. Cancellation, Discontinuation and Refunds
If the Client requests cancellation or withdrawal from the Services, or if an application cannot continue because of circumstances relating to the Client or circumstances beyond the Company's reasonable control, the Company will determine any amount due or refundable in accordance with the agreed scope, Services already performed, external costs already incurred, and applicable laws of the Sultanate of Oman.
Government fees, third-party charges, consultancy fees, medical fees, translation fees, attestation fees, and other external expenses that have already been paid or irrevocably committed on behalf of the Client will only be refundable to the extent that the relevant authority or third-party provider actually permits and processes such refund.
Government or third-party funds collected but not yet paid, committed, or incurred shall be refundable to the Client, subject to reconciliation of the Client's account.
Any cancellation charge, deduction, retention of service fees, or refund shall be applied only to the extent permitted under applicable Omani law.
Nothing in these Terms limits any refund, remedy, or consumer right that cannot lawfully be excluded or restricted.
General Terms Applicable to All Services
10. Confidentiality and Client Information
Both parties shall treat confidential, commercial, financial, personal, and other non-public information received during the engagement as confidential.
The Company may disclose information where reasonably necessary to perform the Services, including to relevant governmental authorities, consultants, approved service providers, or professional advisers.
Information may also be disclosed where required by law or by a competent authority.
Where appropriate, anonymized or aggregated information may be used for internal analysis, service improvement, or statistical purposes, provided that the Client cannot reasonably be identified from such information.
11. Intellectual Property
Unless otherwise agreed in writing, reports, analyses, methodologies, templates, presentations, recommendations, business plans, and other professional materials prepared by the Company remain the intellectual property of the Company until all amounts due in relation to the relevant engagement have been paid.
Following full payment, the Client may use the final deliverables for the purpose for which they were prepared.
The Client may not sell, commercially reproduce, materially modify, or distribute proprietary materials of the Company to third parties without prior written permission, except where such disclosure is reasonably required for the agreed purpose or submission to relevant authorities.
12. Fees and Payment
Fees, payment schedules, taxes, deposits, and payment deadlines shall be specified in the applicable quotation, proposal, invoice, or service agreement.
The Client shall make payments according to the agreed payment schedule.
Services may be suspended where an undisputed payment becomes overdue, subject to applicable law and reasonable notice to the Client.
Any applicable taxes or statutory charges shall be handled in accordance with the laws and regulations of the Sultanate of Oman.
13. Limitation of Responsibility
The Company is responsible for properly performing the professional Services expressly included within the agreed scope.
The Company is not responsible for decisions or actions taken independently by governmental authorities, regulatory bodies, financial institutions, third-party consultants, medical facilities, service providers, or other external organizations.
The Company does not guarantee a specific business, financial, investment, licensing, immigration, or regulatory result.
Nothing in these Terms is intended to exclude or restrict any liability, obligation, or consumer right that cannot lawfully be excluded or restricted under the laws of the Sultanate of Oman.
14. Termination of Services
Either party may terminate an engagement where the other party materially breaches its obligations and fails to remedy the breach within a reasonable period after receiving written notice.
The Company may also suspend or terminate Services where:
• The Client provides false or misleading information or documents
• Continuing the engagement may violate applicable law or regulation
• The Client fails to provide required information or cooperation
• Required payments remain overdue
• Continuing the process has become legally or administratively impossible
Financial settlement following termination shall be made in accordance with the applicable quotation, the Services already performed, external costs incurred, and applicable Omani law.
15. Force Majeure and External Events
Neither party shall be considered in breach of its obligations where performance is prevented or materially delayed by circumstances beyond its reasonable control, including government actions, changes in law, system outages, natural disasters, public emergencies, acts of war, civil disturbances, or other comparable events.
The affected party shall make reasonable efforts to resume performance when circumstances permit.
16. Governing Law and Dispute Resolution
These Terms and any engagement between the Company and the Client shall be governed by the laws of the Sultanate of Oman.
The parties shall first attempt in good faith to resolve any dispute amicably.
Where an amicable resolution cannot be reached, the matter may be referred to the competent authorities or courts of the Sultanate of Oman, as applicable.
Nothing in this section restricts any right of a Client to approach the Consumer Protection Authority or another competent authority where such right exists under applicable law.
17. Amendments and Version of Terms
The Company may revise these Terms from time to time to reflect changes in its Services, operational practices, or applicable laws and regulations.
Each version shall display an effective date and/or version number.
Unless otherwise required by law or agreed with the Client, changes to these Terms shall apply prospectively and shall not materially alter the agreed terms of an existing engagement without appropriate notice or agreement.
The version referenced by or applicable to the Client's quotation, proposal, invoice, or commencement of Services shall apply to that engagement, subject to any mandatory legal requirements.
18. Severability
If any provision of these Terms is determined by a competent authority or court to be invalid or unenforceable, that provision shall be interpreted or limited to the extent necessary to comply with applicable law, and the remaining provisions shall continue to apply.